FAQ – Frequently Asked Questions

General

POTP, LLC dba “Piece of the Park™” is not affiliated, connected, associated with or endorsed by any national or international brands or companies, including, but not limited to The Walt Disney Company or their affiliates or subsidiaries. If you are looking for officially licensed items, please visit the website of the company you are looking for. We cannot make any sales if these terms are not understood.

Items have been purchased by reputable collectors and one-of-a-kind auctions. Prior to becoming part of Piece of the Park, all items are authenticated through a variety of methods by in-house and/or third party authenticators. During our journey to find some of the most amazing items, we have had to decline about 30% of artifacts in late stage negotiations as we were unable to verify the source, authenticity or provenance. In fact, we’re so confident in our authenticity, we provide a lifetime guarantee!

Take a look on our social media for some behind the scenes of the making of Piece of the Park!

We’re so confident in our authenticity, that we provide a LIFETIME guarantee of the Piece of the Park and the items contained within!

The Piece of the Park museum is proudly manufactured in the United States. Packaging (Box and Foam) and Polishes (Manufacturing, Bottling and Labels) are also manufactured in the United States. Our customer support team is also 100% USA based and can be reached at Support@PieceOfThePark.com. Limited Edition Founders Club Pin, Polishing Cloth and Pouch, Plastic Polishing Bottles, and Metal Certificate of Authenticity are Made in China.

Each Piece of the Park comes with lifetime authentication. Before sale, each piece is photographed with extraordinary detail. While all Piece of the Parks have the same items, each is truly unique and one of a kind. By sending us a photo of yours, we can match the Limited Edition number with our records. At times, we may need to inspect the piece in person, but most of the time, authentication can be done with a high resolution photo.

Due to overwhelming high demand, we have implemented a 4 unit maximum per order to prevent excessive resale.

Shipping

We’re glad you’re excited to get your order! We can’t wait to hear what you think about it! All Piece of the Parks will ship starting December 16th and we will email you as soon as your order ships. If you order before December 10th, we guarantee your order will arrive before Christmas!

Piece of the Park Mini’s will not have a guarantee before Christmas.

Your order is protected against damage or if it is lost. Depending on inventory, we will replace or refund your order.

Although rare, packages are occasionally lost or delayed. Please contact us to resolve the issue. Unfortunately, if a package is marked by the carrier as “Delivered”, Piece of the Park is unable to take responsibility. We can work with you as you reach out to the carrier.

Disclaimer

POTP, LLC dba "Piece of the Park™" is not affiliated, connected, associated with or endorsed by any national or international brands or companies, including, but not limited to The Walt Disney Company or their affiliates or subsidiaries. If you are looking for officially licensed items, please visit the website of the company you are looking for. We cannot make any sales if these terms are not understood.